DO NOT Become Emotionally involved- its only business

DO NOT Become Emotionally involved- its only business


One of the most difficult aspects of business is not becoming emotionally involved.

It starts from the clients or contacts being unreasonable. This can reflect in a couple of ways.

The most common is when you ask them to do something they want to question it. It is easy to think that what they are doing is questioning your judgement when all they want is further reassurance.

Most people have a vague understanding of what is going on and they feel powerless when they have to do things that they do not understand. Because a lot of people now have some education and some have a lot they think that all situations can be understood and reasoned through.

They do not want to take advice that they do not understand. as a result they become difficult and demand their rights. Their rights usually consist of questions why things are the way they are.

It takes a lot of patience when you have to keep explaining to these people what is going on. Particularly when they speak to you and they ask for the same explain again. They do not want to understand the problem they want to reiterate their view of the problem and particularly that they are being hard done by.

I find clients pick on the least important part of the transaction to become embroiled in.


Throughout all of this I have to remain detached as otherwise the stress becomes too great. One of my secretaries was riling on about what people had done. I reminded her not to be emotionally involved as it is not worth it. The clients are paying us to do a job not make ourselves ill worrying about things we cannot change.


Amateurism

I now regard it as a mark of amateurism if someone who I regard as a professional in their job or line of business spend too long getting embroiled in insignificant detail.

They are not stopped form asking such questions or making such remarks but they should just do it in passing and not make it a cornerstone of what is going on. A lot of transaction falter over a few hundred pounds when they are spending hundred of thousand on the deal. They then take a position and mention principles.